KPN
KPN provides telephone, Internet and television services to personal customers through its fixed network in The Netherlands. For business customers we provide a range of services, from voice, Internet and data services to full-managed outsourced ICT solutions, in The Netherlands and internationally. For personal and business customers, we offer mobile services in The Netherlands, Germany, Belgium and western Europe. As of 31 December 2005, we served 6.9 million fixed-line subscribers and 2.2 million Internet customers in The Netherlands as well as 20.8 mobile customers in Germany, The Netherlands and Belgium, while we employed 29,286 individuals (26,598 FTEs).
Our customers trust us to provide them with high-quality, reliable services to help them achieve their business and personal goals, and to enrich their work and leisure time. We offer them a range of innovative products which enable them to access information and entertainment, anytime, anywhere, and let them choose how to do that from, for example, a phone, a computer, a PDA or a television screen. We also let them choose from a wide range of brands which we have designed to suit different needs (and pockets) – from the reliable high-quality KPN brand, to youth brands such as Hi, or no-frills brands such as Het Net and Simyo. In 2006, our KPN brand will be given a new positioning, and a new look.
We believe that the society of satisfied customers this approach creates forms the basis for profitable growth and, as a result, creates value for our shareholders. Equally we believe that our commitment to quality and customer satisfaction can be realised only if our employees are motivated to provide the best possible services.
We are equally conscious of our responsibilities to the wider community: it is our policy to use our knowledge and technology to contribute to the well-being of all our stakeholders, and take steps to account to them for our environmental performance.